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Case Study

Clean Up Bros

Cleaning Services • Sydney, Australia

How we automated the entire customer journey — from quote request to booking confirmation — saving 80% of admin time.

80%

Time Saved

24/7

Response Time

500+

Leads Processed

The Challenge

Clean Up Bros was growing fast — but their success was creating a problem. Every new lead meant:

  • Manual quote calculations taking 15-20 minutes each
  • Follow-up emails sent manually (often delayed or forgotten)
  • No visibility into lead status or pipeline
  • Customer data scattered across emails, spreadsheets, and notes

The team was spending more time on admin than actual cleaning. Leads were slipping through the cracks.

Before Automation

Quote response time2-24 hours
Admin time per lead20+ minutes
Lead follow-up rate~60%
Data accuracyInconsistent

The Solution

We built an end-to-end automation system using n8n and AI that handles the entire customer journey.

Instant Quote Generation

Customers submit a form. The system calculates pricing instantly based on property details and sends a professional quote within seconds.

AI-Powered Responses

Claude AI drafts personalized responses to customer inquiries, handling common questions automatically.

Smart Follow-Up Sequences

Automated follow-up emails and SMS at optimal times. No lead gets forgotten.

Centralized CRM

All customer data in one place. Lead status, communication history, and booking details — accessible by the whole team.

Booking Automation

When a customer confirms, the system creates calendar events, assigns teams, and sends confirmation emails automatically.

Real-Time Notifications

Telegram alerts for new leads, bookings, and important events. The team stays informed without checking dashboards.

After Automation

Quote response timeUnder 60 seconds
Admin time per lead2 minutes
Lead follow-up rate100%
Data accuracyConsistent

The Results

The transformation was immediate. Within the first week:

  • 80% reduction in time spent on admin tasks
  • 100% follow-up rate — no lead is ever missed
  • 24/7 responsiveness — even at midnight
  • Better customer experience — instant, professional responses

The team now focuses on what they do best: delivering exceptional cleaning services. The system handles everything else.

"We went from drowning in admin work to running a smooth operation. The automation pays for itself every single week."

— Clean Up Bros Team

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